Description

We are currently seeking a dedicated and customer-focused Customer Service Representative to join our team and serve as a primary point of contact for our clients. As a Customer Service Representative for our construction company, you will play a pivotal role in ensuring that our clients receive outstanding service and support throughout their project experience. The ideal candidate will have excellent communication skills, a strong attention to detail, and a passion for delivering exceptional customer service.

Responsibilities:

Client Communication:

• Serve as the main point of contact for clients, addressing inquiries, concerns, and requests promptly and professionally.

• Communicate project updates, timelines, and any relevant information to clients in a clear and concise manner.

Issue Resolution:

• Listen to client concerns and complaints empathetically, working to resolve issues and find appropriate solutions.

• Collaborate with internal teams, including project managers and field personnel, to address client needs and ensure client satisfaction.

Project Coordination:

• Assist in coordinating project activities and schedules to meet client requirements and deadlines.

• Work closely with project managers to ensure smooth project execution and client communication.

Documentation and Record Keeping:

• Maintain accurate and up-to-date records of client interactions, project details, and any relevant documentation.

• Generate reports and documentation as needed for internal and client use.

Customer Feedback:

• Gather feedback from clients regarding their experience with our company and services.

• Use client feedback to identify areas for improvement and implement changes to enhance the overall customer experience.

Administrative Support:

• Perform administrative tasks such as data entry, filing, and organizing client records.

• Assist in preparing proposals, contracts, and other documents as needed.

  Requirements

Qualifications:

• High school diploma or equivalent; additional education or training in customer service is a plus.

• Proven experience in a customer service or client-facing role, preferably in the construction industry.

• Excellent communication skills, both verbal and written.

• Strong interpersonal skills and ability to build rapport with clients and team members.

• Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.

• Proficiency in Microsoft Office Suite and other relevant software applications.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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