JOB REQUIREMENTS: Position Summary: Advisors provide a world-class experience for our members who reach us by phone. Be part of a team primarily responsible for receiving inbound contacts from USCCA members and prospects and for making outbound calls to welcome and serve our members. Build deep connections while helping others be the very best protectors of self and family. If you want a job that can make a true difference in someone\'s life, every day, then this role is for you! Join a super fun team and excel in a role that\'s at the backbone of our sales and service operations. You will engage in real conversations that deepen trust between our members and the brand. This position educates customers on the value of membership, executes sales that meet their needs, and provides an unprecedented service experience. You will play a vital role in needs-based selling by understanding and responding to customer requirements and discussing product options that enhance their membership value. Connect, inform, and assist with needs ranging from updating account information, processing payments, discussing and executing product and membership purchases, and member retention efforts. This is your opportunity to perform in a supportive team environment and use your unique talents to do meaningful work at one of Newsweek\'s Top 100 America\'s Most Loved Workplaces! ** Please watch your email for next steps after submitting your application. You will be asked to take two online assessments in order to complete the application process. We look forward to your application. ** Essential Duties & Responsibilities: * Field customer calls, troubleshoot and resolve issues, strengthen member relationships. * Respond to customer inquiries with knowledgeable, well thought out answers. * Deepen and retain member relationships through engaging conversations. * Maintain up-to-date knowledge of our products, services, and promotions. * Operate with a \"find needs, fill needs\" mindset. Provide solutions, offers, and information to match customer needs for product and membership needs. * Handle and resolve customer concerns with empathy and attention to detail. * Follow up with customers as needed to ensure the best possible service experience. * Save/retain customers who are contemplating non-renewal of their membership. * Meet or exceed established targets and key performance indicators. * Collaborate with your team members and help one another learn and grow. * Maintain alignment with the Core Values of Delta Defense and Mission of the USCCA in all interactions. Anticipated application close: 05/31/2024 ***** OTHER EXPERIENCE AND QUALIFICATIONS: Required Skills/Experience: * High School diploma or equivalent. Associate\'s degree or higher preferred. * Prior work history in a Customer Service role. Experience in fielding customer concerns by phone is a plus. * Required to pass and maintain Producer Property and Casualty License. Paid Training is provided for all hires. * Excellent interpersonal skills; strong written and verbal communication abilities. Able to quickly establish rapport with people. * Demonstrated ability to employ patience, empathy and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory manner. * Computer fluency; working knowledge of software applications and advanced internet functions. * Passionate about delighting customers and communicating with them through conversation. * Able to work equally as well in a team environment, in-office or remotely. * Self-defense knowledge and training, familiarity with firearms is preferred, but not necessary. * Demonstrates the Core Values of Delta Defense, LLC. ***** APPLICATION INSTRUCTIONS: Apply Online: www.deltadefense.com Other: Apply at www.deltadefense.com